1. AD Related Problem?

1.1 How Can place an ad?

Placing an ad on SOUQ DELTA is easy and only takes a few moments of your time. Follow the steps below to place your ad:

index

  • Fill all the required blanks

posted form

1.2 Why can't I place an ad?

Please make sure you are connected to the internet and if there is an internet policy please make sure that it allows you to use the website/application.

Make sure you have the latest app version.

SOUQ DELTA application is only available for Android and iOS if both are not available you can use the website version on your mobile internet browser.

This might be due to a browser problem, SOUQ DELTA is better viewed on Mozilla Firefox or Google Chrome.

If you are still facing the same problem please contact us.

1.3 How can I edit/delete my ads?

To edit or delete your ad follow the below steps:

  • Login to your account - Register if you don't have an account.
  • On Dashboard Click on your add want to Delete.
  • The View Page Click Delete Button.
  • On The Box Click On Confirm Delet.


delete post


  • Login to your account - Register if you don't have an account.
  • On Dashboard Click on your add want to Edit.
  • The View Page Click Edit Ad Button.


edit post


  • Edit which field Want to change

edit post


1.4 Why is my ad pending?

Your Ad is being reviewed by our Customer Support Team. If your AD is pending for too long, please communicate with us through the Contact Us Form.

1.5 How can I disable/enable my ads?

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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage.

1.6 How to get more responses to my ad?

There are a lot of factors that can affect the sale of an item, here are some pointers you may check to help get more responses for your ad:

Email : SOUQ DELTA responses may be ending up in your junk mail folder, so make sure you check your junk folder.

Phone number : Make sure that your phone number is showing on your ad (not hidden). Most users prefer to call the advertiser directly. We do not share your contact information with our users, so unless you choose to show your number, they will not be able to contact you by telephone.

Photos : Make your ad more attractive by adding photos to your ad. Make sure you add good,relevant,clear and real photos of the item you are selling.

Description : Try to type as much information as you can in the item's description. (i.e: size, color, dimensions , where you got it from and why are you selling it.)

Price : Maybe your price is too high. Compare the price of your ad with other similar ads on the website. If yours is significantly higher we recommend you to try and lower it so you can attract more interested users.

1.7 Why was my ad rejected?

Unfortunately, your ad was rejected because it didn't meet one or more than one of our posting rules, and we keep these rules to provide quick, easy, safe and better selling and buying experience for our users.

Your ad could be rejected for one of the following reasons:

  1. Photos: Your photos must be real as we don't advice you to attach a stock photos from the internet, make sure your photo is in the upright position no sideways or upside down, make sure your photo does not include email or links or prices or any logos, the photo must be accepted by the public moralities and ethics, if you are renting a property you have to attach a photo shows the inside of the property, please don't copy a photo from another ad even if it's yours.

    If your ad(s) was deleted because of that reason please go back to your rejected ads and resubmit it.
  2. Repetitive: Your ad was a duplicate of one of your previous ads, please note that you can post about an item/job only once, also note that deleting your ad (deactivating or permanently) and post another ad about the same item will be considered a duplicate.
  3. Bad description: Your description is not clear enough or is not descriptive as it should be, also note that you can only use English or Arabic as a language for your ads, No personal info should be included nor a mobile number that is different than what you have in the mobile field and of course make sure not to type any kind of bad words or something against moralities or ethics.

    If your ad(s) was deleted because of that reason please go back to your rejected ads and resubmit it.
  4. Invalid price: You have set a price for your item that is not realistic or relevant to the market prices, or you could be missing a certain number of '0' digits (e.g. 50 instead of 50000).

    If your ad(s) was deleted because of that reason please go back to your rejected ads and resubmit it.
  5. Bad title: Your title cannot contain any personal info or written in any language rather than English or Arabic and of course must meet the public morals and ethics.

    If your ad(s) was deleted because of that reason please go back to your rejected ads and resubmit it.
  6. Multiple items: Your ad must only include one item if you have more than one item to sell, please post a separated ad for every item you have.
  7. No category: You have probably posted an ad regarding a service or an ad that we have no category for as we don't accept it.
  8. Forbidden: You have posted an ad promoting an illegal item, service or job, please make sure that the ad you are posting about does not go against your country rules or the public moralities or ethics.
    You can review the list of ads we don't accept in this link.
  9. Email/Links: Please make sure you don't include in your ad description or title any email addresses or links as we are trying to provide a safe environment we prevent the promoting for items outside the website boundaries.

    If your ad(s) was deleted because of that reason please go back to your rejected ads and resubmit it.

1.8 What are prohibited ads on SOUQ DELTA?

We are at SOUQ DELTA try to keep the selling and buying experience smooth and safe for both parties.

That's why we are banning some items, words and jobs to be available on our platform.

  • All the items that are not allowed to be bought or sold by the law are not allowed on our website as well.
  • All the Items that could lead to direct or indirect harm are not allowed.
  • All the Items without legit ownership papers (if required) are not allowed.
  • All the Jobs or services that promotes or includes illegal job description or indecency are not allowed.
  • All the words that are inappropriate or indecent.

As an Example and not limited to:

  1. Laser
  2. Weapons
  3. Self-defense devices
  4. Forigners resident
  5. Fire works
  6. Visas
  7. Medications and suplements
  8. Shirinking or enlarging body parts devices
  9. Smallest Bluetooth headset
  10. Body parts
  11. Smallest Camera (spy camera)
  12. Any motorcycle without ownership papers
  13. Sale or Purchase Data base of customers
  14. All bad words or Indecency
  15. Iphone locked icloud
  16. Contact Lenses
  17. Metal detector
  18. Personal use devices
  19. Any device can open the encrypted channels
  20. Magic books
  21. Non Original windows or any Programs CD
  22. Official documents

1.9 How can I reply to an ad??

You can reply to an by either on of the following options:.

replay


  1. Through the mobile number You Can Call.
  2. Through sending him/her a message by pressing the "Chat" button..
  3. You Can Comment Under The Ad.

1.10 How can I report an ad??

Click On Report Ad.

report ads

  1. Chose The Problem Shown On The Ad and Click Report.
  2. Your Report Submitted

2.Any Ad Related Ads?

2.1How to register?

You Can Follow The Steps For Register An Account:

  • Click on Login button On Top.

register user

sign up

  • Fill all the required blanks
  • You Can Register With Email Or Mobile Number(Only Qatar Number Allowed)

otp verification

  • Check your email for a confirmation email and click on the link inside it.
  • Or Check your Mobile for a confirmation OTP and Enter The OTP on The Field.

  • You are now a registered user on SOUQ DELTA!
  • Or You can register with google on clicking google button

2.2 Why was my account blocked?

Please note that we may have blocked your account for the following reasons:

  1. You have more than one account.
  2. You post a lot of commercial ads.
  3. You constantly repeat your Ads without deleting the old ones.
  4. You place illegal/prohibited Ads.
  5. You place fake ADs.
  6. You post job ads on behalf of other companies (recruitment companies).

2.3 How to recover my password?

If you can't remember your password you can always recover it by clicking on "Forgot Password?" when you are trying to log in.:

forgot pass

From there you can provide your registered email and a new password and a confirmation email will be sent to your inbox Or Sent OTP to Your Mobile.

2.4 Can I change the email I registered?

You Can't Change the Registered Email or Mobile Number

2.5 How can I track my account on SOUQ DELTA?

You can track all your account activity by simply clicking on My Account.

my account

My Ads tab will contain all of the ads you have posted.

my adds

Notification tab will Show All Of Your Notifications.

notification

Favourite Item tab will Show Your all Favourite Ads.

fav ads

Edit Profile Here YOu Can Edit Your Profile Details.

edit

Change Password Here YOu Can Change Your Password.

change pass

Recent Order Here YOu Can See your previous orders.

recent order

Order Management Here YOu Can manage your Product orders.

order mangement

Order Tracking Here YOu Can see Your order status.

order tracking

2.6 How can I Change Profile Image?

Click On Your Profile Picture And Select Image From your browser.

pro change

Click On Upload Then Your Image Is Changed.

3.How SOUQ DELTA can help in a fraud case?

We are very sorry if you have been a victim of a fraud.

Luckily SOUQ DELTA can help you If you want to press charges legally against the fraudster and we can also provide you with all the data that you require to help you getting your items/money back.

As we are trying to keep our users privacy, we cannot release any data concerns a user to another without a legal warrant, means you have to report the fraud to the local authorities such as the police station and the police department concerned to such cases have to contact us requesting such data, only then we can release all the data they have requested such as (IP, Dates, Email,... etc.). Note we only require such process to be followed for the sake of our users privacy.

Please note that we have no control over and do not guarantee the quality, safety or legality of items / land / services advertised, the truth or accuracy of users’ Content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item. It is the buyer's responsibility to check the items / land / services before completing the transaction.

SOUQ DELTA wish not to participate in any dispute between you and other user(s) of the Website.

Please note that we are as a classifieds platform have no authority on the ads posted and we do not own them, we are merely a platform where buyers and sellers make transactions without our interference.

4. How can I communicate with SOUQ DELTA?

We are open to receive all of our users messages 24 hours/day 7 days/week.

Please feel free to contact us through our Contact Us form.

5. What is SOUQ DELTA?

About SOUQ DELTA

SOUQ DELTA is the Qatar's leading classifieds platform focused on emerging markets, both mobile and online..

Mission

Improve The Marketing On Your Hand any where anything Sell .

Visit this link to know more About us